May 13, 2008

Don't tell anyone I told you

Where I'm working we have this huge Manual that tells us how to do our jobs, down to the most miniscule detail. The Manual has accreted a couple thousand pages, give or take, over the many, many years that the organization has been operating. The idea was to cover every eventuality, in a world of ever-changing eventualities. Someday, some final Procedure will be added and the Manual will collapse into a deranged wave function and start absorbing everything in the immediate vicinity. Oh! Happy day indeed, for everything not in the immediate vicinity. One hopes this happens while one is on vacation.

In the meantime, we get tested on the Manual regularly, this being the only way to advance to the next level in the organization.

During training, we are taught how to apply the procedures in the Manual, how to search the Manual electronically, and how to interpret what the damn thing is actually saying. The interpretation part of the process has led to the (waxy yellow) build-up of much Dogma about how to apply the rules in practice and a number of extraneous, time-consuming procedures to effect such application.

Then there is a third layer of received wisdom about just how much of the Manual and the Dogma one must ignore. If everyone practiced the procedures of the Manual as written, or even as mitigated through the waxy haze of the Dogma, the entire organization would grind to a halt and collapse into an even worse wave function. Vacation would not be enough to save one.

The third layer involves closed doors, lowered voices, occasional fingertips pressed across lips and shushing noises. The transmission of the third layer begins with , "Okay. So I know They told you to [tedious process], but you can [skip it]." The end of the transmission is always "Don't tell Them I told you."

So far I've worked under a few different people and I've noticed much consistency across the [tedious process]/[skip it] combinations. (Amazing when you consider that no one ever tells anyone anything.) Still, you occasionally get someone who hews a little closer to the nominal procedures, and you have to be prepared to do things how they want. You don't get to do things how you want (or make up your own rules) until you've passed the Final Test on the Manual.

Today I was meeting with the current person who has utter control over my life and employment situation. We had more of the "Skip that. Don't tell." in one hour than I had heard in the past six months. "Leave this out, leave that out, all you have to do is this [little thing]. Don't bother with [rather important thing (or so I had gathered from the Manual)] at all."

My eyes got wider and wider.

He said, "Don't worry. They never catch me and They won't catch you."

481 words | May 13, 2008 09:36 PM | Working for The Man
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